At DigitalEmelda, we want you to make informed purchasing decisions and choose the products, workshops, programs, and services that are right for you.
Because many of our offers provide access to digital content, training, intellectual property, recordings, workbooks, templates, and other resources, all purchases are subject to the terms outlined below.
1. Digital Products, Workshops & Recordings
Unless a specific offer or sales page expressly states otherwise, all purchases of digital products, workshops, courses, recordings, workbooks, templates, and other digital resources are final and non-refundable.
This applies even when access to the purchased content, workshop, replay, workbook, or other materials is scheduled for a later date communicated on the product page or at checkout.
By completing your purchase, you acknowledge that the purchase is final and that a future access or delivery date does not create a right to cancel or receive a refund.
This includes purchases where:
You change your mind after purchasing
You purchase before a scheduled workshop or training date
Access or delivery of the content is scheduled for a future date
You are unable to attend a live workshop
You choose not to attend a live workshop
You are unable to use or complete the materials
You purchase the wrong product
You no longer want the product or service
You do not use the materials or access the content
Where a replay, workbook, slides, or other materials are included with your purchase, they will be delivered according to the timeline communicated on the relevant product or sales page.
2. Live Workshops
Registration for a live workshop is non-refundable unless the specific workshop’s sales page or offer terms expressly provide otherwise.
If you purchase a workshop and cannot attend live, your inability to attend does not automatically entitle you to a refund.
Where a replay is included with your purchase, you may receive access to the replay after the live workshop according to the delivery timeline stated on the relevant product page.
For example, if a workshop states that the replay will be available within 24–48 hours after the live workshop, the replay will be delivered according to that stated timeline.
3. Programs, Coaching & Consulting
Programs, coaching, consulting, masterminds, implementation services, and other high-touch offers may have specific payment, cancellation, refund, or guarantee terms.
Where specific terms are provided on the sales page, checkout page, enrollment agreement, proposal, or other purchase documentation, those specific terms will govern your purchase.
Unless expressly stated otherwise, payments for coaching, consulting, programs, masterminds, and services are non-refundable once the service has commenced or access to program materials has been provided.
4. Payment Plans
If you purchase an offer through a payment plan, you are committing to the payment schedule presented at checkout or agreed upon during enrollment.
A payment plan does not constitute a month-to-month subscription that can be cancelled simply because you no longer wish to continue.
Unless the specific offer states otherwise, all scheduled payments remain due according to the agreed payment plan, even if you stop participating in the program, stop accessing the materials, or decide that the program is no longer suitable for you.
5. Duplicate or Accidental Purchases
If you believe you have accidentally purchased the same product more than once, please contact us as soon as possible.
We may review duplicate transactions and, where we determine that a genuine duplicate payment occurred, may issue a refund for the duplicate transaction.
Accidental purchases of different products are generally subject to our standard non-refundable policy.
6. Technical Issues & Access Problems
Technical difficulties that prevent you from accessing a purchased product do not automatically qualify you for a refund.
If you experience difficulty accessing your purchase, please contact us so that we can investigate and help resolve the issue.
We will make reasonable efforts to:
Restore your access
Correct the technical issue
Provide an alternative method of accessing the purchased materials where reasonably possible
A technical issue does not constitute a refund entitlement where the issue can reasonably be resolved.
7. Product Delivery Delays
If a product, workshop, replay, workbook, or other material is scheduled for delivery at a future date, the applicable delivery timeline will be communicated on the relevant product page, sales page, checkout page, or confirmation communication.
A scheduled future delivery date does not create a right to cancel or receive a refund unless the specific offer expressly states otherwise.
If there is an unexpected material delay to the advertised delivery or workshop date, we will communicate the change and provide an appropriate resolution where required.
8. Chargebacks & Payment Disputes
If you have a concern about a purchase, please contact DigitalEmelda before initiating a chargeback or payment dispute with your bank or payment provider.
We will make reasonable efforts to understand and resolve legitimate concerns.
Unauthorized or fraudulent transactions will be investigated and handled appropriately.
Initiating a chargeback does not cancel any contractual payment obligation that may apply to your purchase.
9. Exceptions Required by Law
Nothing in this Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
Where applicable law provides you with a mandatory right to a refund, cancellation, withdrawal, or other remedy, those legal rights will apply.
10. Changes to a Product or Service
DigitalEmelda may occasionally make reasonable changes to the content, format, schedule, instructors, delivery method, platform, or materials associated with an offer.
Such changes do not automatically create a right to a refund unless the applicable offer terms or applicable law provide otherwise.
We may update or improve our training materials, platforms, curriculum, and resources from time to time.
11. How to Contact Us
If you have a question about a purchase, access issue, duplicate transaction, delivery concern, or the refund terms applicable to your specific purchase, please contact DigitalEmelda using the contact information provided on our website.
When contacting us, please include:
Your full name
The email address used for your purchase
The product or program purchased
Your order or transaction details
A description of your request or concern
This information helps us locate your purchase and respond more efficiently.
12. Agreement to This Policy
By purchasing a DigitalEmelda product, workshop, program, service, or other offer, you acknowledge that you have had the opportunity to review this Refund Policy and agree to the refund terms applicable to your purchase.
The specific refund or guarantee terms displayed on the relevant product or sales page at the time of purchase will apply where they differ from this general policy.
13. Updates to This Refund Policy
DigitalEmelda may update this Refund Policy from time to time to reflect changes to our offers, business practices, or applicable requirements.
When changes are made, the updated “Last Updated” date will be displayed at the top of this page.
